At The Hummingbird Centre, our Employee Assistance Program (EAP) in Newcastle offers confidential and professional counselling for employees and, in some cases, their immediate family members. The program aims to help with both personal and work-related concerns that may affect wellbeing, relationships, or performance at work.
Our team of qualified psychologists and accredited mental health social workers provide EAP counselling in Newcastle, Lake Macquarie, Maitland, and surrounding areas, offering evidence-based, compassionate support to individuals and organisations.
We focus on workplace wellbeing support, helping teams build resilience, strengthen communication, and develop practical coping skills. Sessions are available in person or through telehealth EAP sessions in Lake Macquarie, making support flexible and accessible for staff and managers.
At The Hummingbird Centre, we are committed to fostering healthier, more connected workplaces across Broadmeadow, Warners Bay, and the wider Hunter region through our tailored organisational psychology services.
FAQs
1. What is an Employee Assistance Program (EAP)?
An Employee Assistance Program (EAP) is a confidential counselling and support service for employees and, in some cases, their immediate family members. It can assist with personal or work-related issues that may be affecting wellbeing or job performance.
2. Who provides the EAP counselling at The Hummingbird Centre?
EAP sessions are delivered by qualified psychologists and accredited mental health social workers who provide organisational psychology services using evidence-based approaches tailored to each individual’s needs.
3. What kinds of issues can an EAP counsellor help with?
Counsellors can support people experiencing stress, burnout, low mood, anxiety, relationship difficulties, grief, workplace conflict, or changes in life circumstances. These sessions may also focus on confidential staff counselling to assist with adjustment, coping, and maintaining wellbeing.
4. Are EAP sessions confidential?
Yes. All EAP sessions are confidential. Only de-identified, general feedback (such as usage statistics) may be shared with an organisation if agreed upon beforehand.
5. Can staff access EAP through telehealth?
Yes. EAP sessions are available face-to-face in our Newcastle, Maitland, Broadmeadow, and Warners Bay locations, or through secure telehealth EAP sessions in Lake Macquarie and other areas.
6. How can an organisation set up an EAP with The Hummingbird Centre?
We work closely with each organisation to understand their needs and create a tailored EAP plan, including session limits, referral pathways, and reporting options. Our goal is to make EAP counselling in Newcastle and Maitland as easy and effective as possible.
7. Is there a cost for employers to register for the EAP?
The Hummingbird Centre does not charge registration or management fees for EAP services. Costs are based on agreed service use, with no hidden or minimum fees.
8. How can employees make an appointment?
Once an organisation is registered, staff can contact us directly on (02) 4946 0919 or email EAP@hummingbirdcentre.com.au to arrange a confidential staff counselling appointment.
