Access Care Wherever You Are
At The Hummingbird Centre, based in Newcastle, NSW, we provide Telehealth psychology and counselling sessions for individuals, couples, and families across Australia.
Telehealth allows you to access therapy from the comfort of your own home – whether you live in Newcastle, Maitland, Lake Macquarie, or anywhere else in Australia. Using secure video or phone sessions, our clinicians deliver the same compassionate, confidential care as in-person appointments.
Does Therapy Work Over Telehealth?
Yes. Research shows that Telehealth therapy is just as effective as in-person sessions for most people.
Our clinicians have been using Telehealth for years to provide therapy, supervision, and training. After one or two sessions, most people find they feel connected and supported – some even prefer it for its flexibility and comfort.
Telehealth can be ideal if you:
Live in regional or remote areas of Australia
Find travel or mobility challenging
Prefer therapy in your own private, familiar space
Need to fit therapy around work, school, or family life
Want to stay connected while travelling or moving interstate
Benefits of Telehealth
Telehealth makes therapy accessible and convenient. Benefits include:
Access from any phone, tablet, laptop, or computer
Freedom to choose your own comfortable and private space
Flexibility to see any clinician across The Hummingbird Centre
Time saved – no travel or waiting room
Continuity of care wherever you are in Australia
Consistent support during times of illness, travel, or remote work
Safe, private, and evidence-based therapy in your own environment
Common Concerns About Telehealth
“I’m worried I won’t feel as connected online.”
That’s a common concern, but most clients find Telehealth surprisingly natural after the first session or two. Once you and your therapist establish a rhythm, sessions feel just as meaningful and effective as face-to-face therapy.
“I’m not good with technology.”
That’s okay – we make it simple. We’ll send you a secure link for your session – just click to join. No complicated setup required. If you prefer, sessions can also be conducted over the phone.
If you experience any issues, our admin team can guide you step-by-step.
Security and Privacy
At The Hummingbird Centre, we take your privacy seriously.
We use secure, encrypted video platforms with end-to-end protection.
Your therapist may wear headphones or a headset for additional privacy. We recommend finding a quiet space, out of earshot of others.
All Telehealth sessions follow the same strict confidentiality and ethical standards as in-person therapy.
Getting Started with Telehealth
Starting Telehealth is easy:
Book your appointment online or by phone.
We’ll send you a secure link for your video session or confirm a phone appointment.
Find a quiet, comfortable, and private space.
Click the link at your scheduled time and connect with your clinician.
If you need help setting up, our friendly admin team can walk you through the process.
Who Can Access Telehealth?
Telehealth is available for clients Australia-wide, including those accessing:
NDIS (self-managed or plan-managed)
WorkCover / SIRA (State Insurance Regulatory Authority)
Private health insurance, including BUPA and other major funds
Medicare rebates via a Mental Health Care Plan from your GP
We provide Telehealth therapy for:
Adults, adolescents, and children
Individuals, couples, and families
People seeking support for anxiety, depression, trauma, ADHD, Autism, or other mental health concerns
FAQs About Telehealth
What is Telehealth?
Telehealth allows you to meet your psychologist or counsellor through secure video or phone sessions from anywhere in Australia.
Does Telehealth work as well as in-person therapy?
Yes. Evidence shows that Telehealth can be just as effective as face-to-face therapy for most people.
What do I need for a Telehealth appointment?
You’ll need a smartphone, tablet, laptop, or computer with internet access – and a quiet, private space.
Is Telehealth secure and private?
Yes. We use encrypted, secure platforms with strict privacy and confidentiality standards.
Can I use Medicare, NDIS, or private health for Telehealth?
Yes. We accept Medicare, NDIS, WorkCover / SIRA, and private health insurance (including BUPA).
Who provides Telehealth therapy at The Hummingbird Centre?
All sessions are provided by qualified, trauma-informed clinicians from our Newcastle-based practice.
Can I have Telehealth sessions if I live outside NSW?
Yes. We provide Telehealth psychology and counselling sessions Australia-wide, available in all states and territories.
What if I prefer in-person therapy?
That’s completely fine. You can choose in-person sessions at any of our Newcastle and Hunter locations or combine both options for flexibility.
