THE HUMMINGBIRD CENTRE PTY LTD and its affiliates are bound by the legal requirements of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 and the applicable Health Privacy Principles in the Health Records Act. We take the protection of your personal and health information seriously.
Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
The Hummingbird Centre and its affiliates collect personal information for the purposes of arranging appointments and delivering services as well as communicating with you and your support network. We may collect information through our client consent forms, via The Hummingbird Centre website or in the course of providing services.
Personal information can be obtained:
The personal information we collect depends on the person (e.g. a client or third party service provider) and the nature of your interaction with us. Personal information may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. If you do not provide us with all the information we request, our team may not be able to deliver services.
By engaging us via phone or email, registering your details on our website, completing a client consent form or presenting to our clinics (face to face or telehealth) for services, you consent to our team (clinical and administrative staff) collecting, using and disclosing your personal information (including Health Information) for the purposes specified in this Privacy Policy.
Clients who indicate their consent on The Hummingbird’s consent form to receive marketing information about upcoming courses and trainings via email/mail chimp are free to unsubscribe at any time.
We may use any personal information collected to provide services, respond to feedback and complaints, and communicate with third party service providers. If you are a third-party service provider, we will use your personal information to communicate with you in relation to the provision of services and billing.
The Hummingbird Centre complies with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society https://www.psychology.org.au/About-Us/What-we-do/ethics-and-practice-standards in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential. The Hummingbird Centre may collect your Health Information when you attend our practice and/or at any other time from in the course of arranging the provision of services.
Our team collect your Health Information:
We will only disclose personal information to third parties with your consent in accordance with this Privacy Policy or if permitted or authorised to do so by law.
All personal information gathered by The Hummingbird Centre during your treatment will remain confidential and secure, except where:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer required for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
Our website may use “cookies” technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before. You can modify your browser to prevent cookie use. The information stored in the cookie is used to identify you enabling us to operate an efficient service and to track the patterns of behaviour of visitors to the website.
In the course of serving advertisements to the website (if any) third party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy but is subject to their own respective Privacy Policies.
Access, Correction and Feedback:
You can request any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). Please advise us if you have any concerns or feedback about the way we are handling your personal information. Please refer to our Complaints Policy for further information.
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, subject always to the Ethical Guidelines of the Australian Psychological Society https://www.psychology.org.au/About-Us/What-we-do/ethics-and-practice-standards, we may transfer or assign personal information collected to one or more relevant third parties. Subject to your consent, we may also transfer any of your Health Information we hold to another clinician involved in your care.
This Privacy Policy forms part of the agreement between you and us (either in your capacity as a client or a third-party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on www.hummingbirdcentre.com.au. By continuing to use our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy you must inform us immediately prior to any further receipt of our services.
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us.
For further information on your privacy rights go to: www.privacy.gov.au
